VoiceThread Error Message: "cookies unable to be set"

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Problem

I'm trying to set up a VoiceThread activity and received the following error:

"VoiceThread requires a browser cookie in order to identify who you are. This cookie was unable to be set. This may be because cookies are disabled or third-party cookies are disabled in your browser..."

Solution from VoiceThread Support

This error is usually due to browser confusion in Moodle. If you have set your web browser to remember passwords, then the browser will sometimes insert a saved password into the "Key" field on the setup page. This would override the global configuration that was done by your administrator, and it causes the VoiceThread link to fail. To check and see if this is an issue, please follow these steps:

  1. Edit the existing link in your Moodle course.
  2. Expand the advanced/full options on the editing page.
  3. Look for the "Consumer Key" field and the "Share Secret" field. If there is any content in either of these fields, delete it, and save.
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